Tag Archive "customer-service"

Customer ‘disservice’ quickly getting old

In commerce, it was once believed that the “customer was always right.” To an extend that holds true today. Of course, customers are not always right, but to ensure good relations, customers are given the benefit of the doubt. They are treated well, to ensure a return visit. In most cases at retail and fast food outlets, customer complaints are quickly dealt with. I have witnessed many over the years, but few have ever escalated to full-scale shouting matches. That’s something we all want to avoid.