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Thermal Concepts rolls out the red carpet for customers

May 25, 2016   ·   0 Comments

By Mark Pavilons
We take great pride in our homes.
When we invite service professionals into our homes, it’s nice to know they take great pride in their work.
An HVAC company, owned by a King resident, literally rolls out the red carpet, treating customers with utmost respect.
Customer service, actually listening to clients, is the key to success, according to Joe DiDonato, owner of Thermal Concepts of Concord. Now in its 16th year, Thermal Concepts has a solid reputation of quality service and products.
From physical appearance to a clean work truck, DiDonato insists on quality from his staff. He’s also trained his staff to be good listeners, which is vitally important when diagnosing a mechanical problem. They actually bring a red carpet to people’s homes so their work boots don’t cause a mess.
DiDonato puts his money where his mouth is. He answers most calls himself and is always willing to meet customers, evaluate their needs and offer quotes. He’s adamant about explaining everything and helping to educate homeowners in the latest systems.
Thermal Concepts provides service and installation in refrigeration, process cooling, heating and air conditioning and ammonia. Remaining on the leading edge of technological improvements, DiDonato stays current with all the trends and newest equipment to help make our homes into our castles.
Technology has increased tenfold, DiDonato pointed out. He stays on top of all the newest equipment and holds regular training and trouble-shooting sessions for his crew.
Change is good, according to DiDonato because he’s constantly learning and improving. Aside from the technical aspects of the job, it really comes down to taking care of people. Good installation, good service and customer satisfaction are key.
But the mechanics are the heart of any building. And the mechanical room in our homes is very important. This is where our heating and air – our comfort – originates and performs. When it comes to heating and air, bigger is not always better.
Thermal Concepts likes to provide full service, offering its high-end Goodman products, which come with an impressive 10-year parts and service warranty. This whole package provides peace of mind and trouble-free operation.
Installation is also paramount, and Thermal’s crews ensure it’s done right.
He pointed out that given today’s cost of energy, it’s imperative that homes use efficient reliable systems.
Most of us have high-efficiency furnaces and our homes are built almost air-tight. While it’s efficient, it has its downside – poorer air quality.
He recently took part in a three-day seminar where it was pointed out our poor indoor air quality is leading to asthma and even chronic bronchitis. Stale air leads to more bacteria, mold, breathing problems and allergies. DiDonato said he’s getting more and more requests for air purification systems and there are some very impressive systems currently on the market. They use hepa filtration combined with UV lights. While this move is a little more expensive, it ensures a family’s health and comfort.
In the winter, we require more moisture in the air we breathe. Humidifiers have been around for a very long time, but they’re now vastly improved. Maintaining a certain level of moisture not only helps us, but is better for our wood furniture and wood floors.
Steam humidifiers have come into the picture and again, they are efficient and reliable.
While it may not be rocket science, there is a lot of know about the HVAC industry and homeowners need people they can trust. DiDonato brings more than 30 years of experience to the table, and he’s passionate about his business. He even follows up on calls and asks customers to evaluate their service.
Getting a service professional to show up to your home can sometimes be a battle.
With Thermal Concepts, you can rest assured you’ll be treated like royalty.
For more, call 416-410-3450; email info@thermalconcepts.ca or visit www.thermalconcepts.ca

         

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